We are sad to say that shipping to the USA will be suspended from August 17 2025.
After nearly 2 years selling our products to you, our wonderful American friends, we unfortunately need to pause sales the the USA.
Why are we doing this?
On July 30 2025 President Trump signed the executive order titled "SUSPENDING DUTY-FREE DE MINIMIS TREATMENT FOR ALL COUNTRIES". This change has been rushed in (2 years early) and no one (least of all USPS) knows exactly how it will play out.Â
What we do know, is that you will be slugged either an additional 10% tariff or an $80 fee when your order arrives in the USA. The White House has allowed USPS to decide which of these two approaches it will use for the next 6 months. Essentially this means that, for now, can't even tell you how how much it will cost for our Australian products to enter the USA. An $80 fee on top of a small order is not the kind of surprise anyone wants!
What are we doing about it?
For now, the best thing we can do is press pause. We'll take a breath and wait to see what happens.
Once we see how our shipping partners respond we'll be better placed to provide you with a smooth end to end experience. We aim to resume shipping to the USA as soon as possible. Ideally we will find a way to have the tariffs collected at checkout and the goods delivered duty paid.
We have long held plans for a second production facility located in the USA. Unfortunately the tariffs make it prohibitively expensive for us to even get our raw materials into the United States. This policy deters us from investing in the USA and hiring American staff.
What can you do to help?
Start by signing up to our mailing list so that you can be the first to know when we resume shipping to the USA.
If you can share any first hand experience on how this is working from a customer perspective… please send us an email. Your valuable insights could have us up and going quicker.
Contact your local elected representative and let them know how you feel. usa.gov/elected-officials/